Frequently Asked Questions
ORDERS AND SHIPPING
When will my order ship?
We ship orders Monday through Friday (excluding holidays). Regular orders received before 10PM PST will be prepared and ready for shipment before 10PM PST the following business day. Orders placed after 10 PM PST or on weekends or holidays, will ship within 2 business days. Please contact us at support@zenglimmer.com if you have any questions about your order.
When will I receive my order?
Orders ship within 2 business day of being received. Once your order has shipped, you will be provided with tracking information. Standard shipping takes 6-12 business days and expedited orders arrive in 3 business days or less.
How can I track my order?
Once your order has been shipped, you will receive an email notification. Additionally, you can use the tracking number provided to check the shipping status in the 'Track Order' section on our website.
Can I cancel or change my order?
You may cancel your order anytime before dispatch. If the order has shipped, please refer to our return policy. Please contact support@zenglimmer.com for more information.
What are your shipping regions?
At present, we (zenglimmer.com) only ship to addresses within the United States. For orders from other regions, please make your purchase through our authorized sales representatives
Do you accept international orders?
Currently, we only ship within the U.S. due to the large size of our products. For more information, visit our Shipping Policy page
PAYMENTS
What forms of payment do you accept?
We accept PayPal as our primary payment method. Customers can pay using credit or debit cards through PayPal. PayPal not only provides a convenient payment experience but also ensures the security of customers' payment information.
RETURN POLICY
What is your return policy?
You can return unused items with the original packaging within 30 days. Please visit our Returns Page for more information.
Do you offer a warranty?
We stand behind the quality of all ZenGlimmer products, which is why we offer a reasonable 12 month warranty against defects in materials and workmanship.
If you have any questions, please reach out to support@zenglimmer.com.
To begin your Warranty Request, please visit our Warranty Return Page.
From our home to yours
ZenGlimmer was born from a desire to create affordable, designer-quality lamps that bring nature-inspired beauty and warmth to every home. Discover our story and how we make elegance accessible for all.